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Booking Terms & Conditions

African Dream Holidays (hereinafter referred to as “The Company”) is a division of Comair Limited, Registration Number 1967/006783/06.

Please read the following booking conditions carefully, as they set out the terms and conditions that govern all dealings between yourself and the company. The Company act as booking agents for the suppliers of the component parts of the holiday that is arranged, and as such, bookings for their services will form a direct contract between you and the relevant supplier and will be subject to that supplier´s standard terms and conditions.

THE CLIENT AND AUTHORITY- The person requesting such quotations or estimates or making such booking or to whom any service is rendered, is deemed to have read and accepted the Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered.

1. Exclusion of Liability, Suppliers Terms & Risk

  1. The Company acts as an agent/broker in packaging the tours and travel arrangements featured on the website, utilizing products of various travel suppliers.
    While The Company makes every effort to engage quality suppliers among the airlines, hotels, tour operators and other service providers to provide the travel products featured on the website.
  2. It does not have direct control over the provision of services by suppliers and shall not be liable for any loss, damage, injury, additions cost, accident, delay, irregularity that may be occasion by any error or default, act or omission of any supplier in carrying out the arrangements of any travel arrangements, or otherwise in connection therewith.
  3. The Company also accepts no liability for changes, omissions or delays before or during the course of any published tour occasioned by technical difficulties, weather conditions, strikes, war or unrest, communication breakdowns, or events beyond the control of The Company. All expenses occasioned by such events, including but not limited to unscheduled extensions or curtailment of accommodation, changes to scheduled flights, additional air fares, telephone and meal costs etc, will be for the customers account.
  4. If in the opinion of The Company, the fulfillment of any tour is considered impossible, illegal or inadvisable because of weather conditions, unrest, strikes, war and/or any other adverse factors, beyond the Company's control, The Company may at any time cancel such tour or what remains of it or make alterations to the route, accommodation, price and/or any other aspect thereof as it deems fit, and any losses and expenses resulting from such cancellation or alterations shall be for the account of the customer.
  5. All bookings are subject to the terms and conditions specified by the supplier of the services which the customer contracts to in terms of the booking. "The Company” will provide on request, the identity of the supplier and such supplier´s cancellation fees or amendment fees applicable to confirmed reservations, refunds/no refunds for no-shows/unused services; late booking fees; baggage allowances; confirmation of flights, etc.
  6. Should any travel arrangement be confirmed by The Company and this arrangement is cancelled by the supplier for whatsoever reason, then in such instances "The Company” will accept no liability for the cancellation thereof and your sole right of recourse will be against the supplier.
  7. In the case of airlines, the general cancellation fee applicable to tickets issued, is 25% (twenty five percent), baggage allowance is on international and domestic flights (excluding charter flights) is typically 20kgs, extension of ticket validity is not permitted and the customer must reconfirm his/her flight within 72 hours prior to departure.
  8. The Company will not be responsible for any charges that appear on a customer's credit card, nor accept responsibility for having any of these charges reversed or corrected upon the customers return to their point of departure. All passengers will be required to sign the The Company Credit Card Authorisation form.
  9. Responsibility and limitation of liability – The Proposed Travel Arrangements are that the Company, its employees and agents shall not be responsible for, and shall be exempt from, all liability in respect of loss, damage, accident, injury, illness, harm, trauma, death, delay or inconvenience to or additional expense incurred by any Client (which shall be deemed to include the heirs, executors, administrators or assigns of the Client), their luggage, or other property, howsoever caused whether or not arising from any act, omission, default, or negligence on the part of The Company whatsoever, unless such claim is due to the gross negligence of The Company and such claim is lodged in writing with the The Company within 10 days (Ten Days) after the end of the Booking. Such liability will be subject to a limitation of R5 000, 00 (Five Thousand Rand) per Booking. The Client indemnifies and holds harmless The Company, its employees and agents accordingly. The Company, its employees and agents shall further more not be liable for any indirect and/or consequential loss or damages whatsoever.

2. Website Prices

 Prices quoted on this website, are based on air fares (where included), hotel prices, land costs and rates of exchange at the date captured on the website. The Company will make every effort to ensure that prices are regularly updated, however the Company reserves the right to adjust tour prices at time of booking in accordance with increases in air fares, hotel rates and currency fluctuations at the time of the booking.

3. Methods of Payment

The Company will accept payment for all land arrangements in CASH, credit card or such other payment mechanism made available through our website or Call Centre.
  1. Credit Cards: In accordance with International Airline Travel Association, we need a signed and validated Standard Credit Charge Form. A signed and validated Standard Credit Card Charge Form (SCCCF) or payment through our Virtual Card Services system, are the only recognized forms of payment for credit card. If the card is a foreign credit card then you may be requested to supply various other details.
  2. Cash or EFT Transfers: We accept EFT transfers, or cash deposited into one of our bank accounts, subject to condition that the EFT transmission report or the cash deposit slip is provided to ourselves and such payment has been confirmed as received by ourselves. However such payment will only be verified once reflected as a credit on our bank account.

4. Price Changes

  1. Prices quoted are based on airfares (where included), transportation costs, including the costs of fuel and security charges, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, hotel prices, land costs and rates of exchange. The Company reserves the right to adjust package prices at the time of booking in accordance with increases for the above services.
  2. All information contained on the Company´s website and price displays are to the best of the Company´s knowledge and believe true and correct, but the Company accepts no liability for any errors/inaccuracies contained therein.
  3. Should the Client be a group booking and the group number deviates from the number required for the booking, the supplier may reserve the right to re-cost the price and raise a surcharge. Should any Client refuse to accept and pay such surcharge, it may result in the supplier cancelling the booking and retaining any payment made as a pre-estimate of damages. (The Company shall be entitled to retain any service fee charges.)
  4. All information contained in the Company's itineraries, and all prices are to the best of The Company's knowledge and believe true and correct, but The Company accepts no liability for any errors/inaccuracies contained therein.
  5. Should the Client be a group booking and the group number deviate from the number required for the booking, the supplier may reserve the right to re-cost the price and raise a surcharge. Should any Client refuse to accept and pay such surcharge, it may result in the supplier may cancelling the booking and retain any payment made (The Company will be entitled to retain any service fees charged)

5. Reservations

  1. On confirmation of the booking, the customer shall pay The Company a deposit of 30% of the total package price unless a higher amount is requested from the supplier. The balance owing on the invoice must be paid 8 weeks prior to departure. If your booking is made within 8 weeks of departure, the total cost of your package must be paid on confirmation of the booking.
  2. Prices quoted do not include any items or services not specified in the package or the company's pro forma invoice. Typical items not included may be: airport taxes, costs of obtaining visas and passports, telephone calls, laundry, entertainment arrangements not shown in itinerary, meals and beverages and airfares ( unless otherwise specified), or any other item of a personal nature.
  3. Documentation is only prepared on receipt of full and final payment and completed booking form and travel declaration, signed conditions of this contract. If the final payment is not received on time, the travel documents can be delayed and may necessitate the use of a courier service, which will be for the Client's account or The Company may cancel the Booking.
  4. Late Booking Fee & Communication Expenses (Telephone calls) in the event of a booking being made less than 7 days prior to the date of departure, The Company reserves the right to charge for any extra communication expenses. Full payment is due immediately on confirmation and is non-refundable on all late bookings. Some bookings require full payment at the time of booking i.e. prior to confirmation. If we are unable to secure confirmation you will be refunded in full.
  5. Late payment may also result in cancellation of the reservation by the supplier. The Client undertakes to pay The Company interest at a rate of 5% above the prime rate charged by the company's bank on any payment made after the due date.

6. Hotels

  1. The Company reserves the right to substitute hotels listed with others of a similar or higher category at no additional cost to the Client.
  2. Renovations: Please be aware that hotels undergo renovations from time to time. Hotels take all possible steps to limit disruption to their guests. We will not entertain complaints or requests for refunds if a hotel is carrying out renovations whilst a guest is resident. If we are specifically advised of renovation work, dates may be provided, but it is important to remember that these are subject to change and we are not always notified.

    7. Special Requests

    Special requests must be made at the time of booking. The Company will endeavour to comply with the special requests, which will be for the cost of the Client, but cannot guarantee that such requests will be met.

    8. Unscheduled Extensions

    In the unlikely event of there being an unscheduled extension caused to the holiday caused by flight delays, bad weather, strikes, or any other cause which is beyond the control of the Company it is understood that the expenses relating to these unscheduled extensions (hotel, accommodation etc) will be for the account of the Client. The Company accepts no liability for changes, omissions, or delays before or during the course of any holiday occasioned by technical difficulties, weather conditions, strikes or communication breakdowns or the like and it does not entitle you to a refund.

    9. Penalty Fees

    1. The Company reserves the right to charge a booking fee/ and or handling fee which will be included in the total tour price.
    2. The Company reserves the right to charge a booking fee and/or a handling fee which will be included in the total tour price.
    3. In the event of the customers cancelling their reservation for any reason, such cancellation must be made in writing and in such instances cancellation charges will be 100% of the tour package total. Under certain circumstances, should it be acceptable to our suppliers we will allow amendments in travel dates, provided these are made within three months of the original travel date, subject to availability.
    4. No amendments to confirmed reservations, can be made within 14 days prior to departure. Amendments to confirmed reservations will be processed at a fee of R 200 (excl. VAT) for each alteration made to the booking after the initial reservation. Administration charges will be levied on all documentation/vouchers submitted for re-issue or refund.
    5. No refunds will be made for no-shows, or any unused services irrespective of whether they form part of the basic inclusive tour price, or whether they are in respect of pre-booked optional arrangements.
    6. Every effort is made by the Company to adhere to confirmed itineraries; however we reserve the right to make changes to your travel arrangements when it becomes necessary to do so. Travel arrangements are made in advance but due to the fact that the Company is reliant upon suppliers such as airlines, hotels and/or other supply companies, changes to travel arrangements and cancellations thereof may occasionally become necessary.
    7. The suppliers or the Company may reserve the right to cancel any tour before departure, in which event the entire amount received by the Company and the supplier will be refunded to the Client without any obligation on the part of the Company.

    10. Change of your Travel Arrangements by The Company

    1. A significant change to your travel arrangements would include international flight times that are changed by more than 12 hours, or a change to a lower standard of accommodation to that which is booked. In these instances of significant changes to your travel arrangements The Company undertakes to advise you thereof as soon as reasonably possible before your departure date to obtain your further instructions in this regard.
    2. Every effort is made by The Company to The Companyere to confirmed itineraries; however we reserve the right to make changes to your travel arrangements when it becomes necessary to do so. Travel arrangements are made in advance but due to the fact that The Company is reliant upon suppliers such as airlines, hotels and/ or other supply companies, changes to travel arrangements and cancellations thereof may occasionally become necessary.
    3. The suppliers or The Company may reserve the right to cancel any tour before departure, in which event the entire amount received by The Company and the supplier will be refunded to the client without any obligation on the part of The Company.
    4. BREAKAWAYS - While it is possible to break away from the itinerary, it is understood that such breakaways will be for the Client's account.

    11. Cancellations

    1. Amendments and all cancellations must be made with The Company. Please note that cancellations and amendments may incur additional fees. Any such amounts due as a result of amendments are payable directly to The Company.
    2. Cancellation more than 8 weeks prior to departure, The Company will retain the full deposit, but any amount paid in excess thereof will be reimbursed to the client.
    3. The Company reserves the right to cancel any reservation for which payment has not been made by the due date in which event; any deposit paid will be forfeited to The Company.
    4. Less than 8 weeks, The Company will retain the full deposit and a cancellation fee equal to 50% of the land arrangements will be payable by the client.
    5. Less than 30 days, The Company will retain the full deposit, and a cancellation fee of 80% of the land arrangements will be payable by the client.
    6. Less than 14 days prior to departure, The Company will retain a 100% of the reservation, no monies will be due to the client.

    12. Unscheduled extensions

    1. In the unlikely event of there being an unscheduled extension to the holiday caused by flight delays, bad weather, strikes, or any other cause which is beyond the control of The Company, it is understood that the expenses relating to these unscheduled extensions, (hotel, accommodation etc,), will be for the account of the passenger, The Company accepts no liability for changes, omissions or delays before or during the course of any holiday occasioned by technical difficulties, weather conditions, strikes or communication breakdowns or the like and it does not entitle you to a refund.

    13. Flight and Other Travel Timing and Flight Reconfirmation

    1. Flight timings are provided by the airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to change. There is no guarantee that flights, ferries, ships, trains or coaches will depart at the times stated on any itinerary or tickets which you receive. All timings are estimates only, and we do not accept any liability for any delay, however arising, or for any schedule alterations.
    2. It is the clients responsibility to ensure reconfirmation of departure dates and times of all your flights at least 72 hours prior to departure. The Company hereby specifically excludes any liability for any delay and or loss as a result of your failure to reconfirm any flight and/or connecting flight.

    14. Lost/Stolen Flight Tickets and Airline Refund Procedure

    1. The loss or theft of a ticket must be reported to The Company immediately. Certain airlines will not authorize The Company to issue a replacement ticket. In this instance you will be required to purchase a new ticket, at your own cost, until such a time that The Company receives authority from the airline to make any refund to you, which authority could take up to 12 months to receive. Should the airline authorize The Company to issue a replacement ticket The Company will do so and a re-issue fee, per ticket, will be for your own account.
    2. It is your responsibility to report the lost or stolen ticket to the police and to provide The Company with the proof of such report if required.
    3. Refund policies operated by the various airlines vary greatly. You must return your unused ticket to The Company who will present it to the relevant airline for assessment as to whether the airline will agree to issue a refund or not. Should a refund be authorized by the airline such refund will be made to you, less any cancellation or administration charges.
    4. If payment for the ticket was made to The Company by credit card, the refund if granted, will be made to your credit card otherwise the refund will be made by EFT.
    5. Any refund which is authorized for part used or return halves of tickets will be less than the pro rata rate on the face value of the ticket.
    6. The refund may take up to 12 (twelve) months to receive. Should the airline authorise the Company to issue a replacement ticket, the Company will do so and a re-issue fee, per ticket will be for your own account.
    7. Tickets returned to the Company for a refund older than 1 (one) year from the date of issue will be regarded as expired by the airline and have no refund value.
    8. The supplier will determine as to whether such refund will be made to you, less any cancellation or administration charges.

    15. Documents

    All Clients will be personally responsible for ensuring that they are in the possession of the correct documentation prior to their departure. It is important that you check all details of your travel documents before departure. Should there be any inaccuracies on any of your travel documents you should contact the Company immediately. The Company will not be liable for any delay and/or loss occasioned as a result of any inaccuracies on any travel documents once you are in receipt thereof.

    Neither the Company nor the supplier shall be responsible for any consequences whatsoever should the Client fail to ensure that he/she has complied with the necessary health, passport, visa or re-entry permit requirements. Due to the constantly changing requirements of each country, neither the Company nor the supplier shall be responsible or liable for any information, which it or its representative may furnish to the Client in relation to the above.

    Please note that all visitors to South Africa are required to have a minimum of three blank pages in their passport excluding the front and back cover to enable the entry visa to be issued. If there is insufficient space in the passport, entry will be denied and the person is likely to be detained pending return to their country of origin.

    The Client must be ready to show their identity document and possibly their credit card at the check in counter of the airline concerned. This will apply to all members of a traveling party and for each minor.

    Should the Company be required to courier documents; any costs incurred will be for the Client´s account.

    If Clients intend to drive a rental car, they should obtain an international driving permit. The Client must also be in possession of his/her local driving licence and produce this at the car rental check-in counter.

    1. Documents (vouchers, itineraries, etc.) are only prepared on receipt of full payment of the package price and signed conditions of contract (i.e. our booking form) and will be ready 24 hours after payment has been received.
    2. Should you require your documents and air tickets to be forwarded to you this may be arranged. The courier costs in respect thereof will be for your own account.
    3. It is important that you check all details of your travel documents before departure. The Company will not be responsible should the client not have the correct passport, visae, vaccinations, innoculations, prophylactic, for the duration of their holiday. If there are any inaccuracies on any of your travel documents, or should you have any further queries, you should contact African Dream Holidays immediately. The Company will not be liable for any delay and/or loss occasioned as a result of any inaccuracies on any travel documents once you are in receipt thereof.

    16. Insurance

    1. It is the responsibility of the traveller to ensure that they are adequately covered in respect of travel insurance cover such as cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment.
    2. The Company will not be responsible or liable if the Client fails to take adequate insurance cover or at all. It shall not be obligatory upon the consultant to effect insurance for the Client except upon detailed instructions given in writing and all insurance effected by The Company pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk, and The Company shall not be obliged to obtain separate cover for any risks so excluded.
    3. Should the insurers dispute their liability for any reason, the Client will have recourse against the insurers only. Once the insurance has been confirmed and paid for, the Client will be issued with a policy document of the insurer.
    4. It is a complex document, which must be read BEFORE YOU initiate your travel so that you can address any queries you may have to the insurer PRIOR to your departure.
    5. Please note that various credit card companies offer limited levels of travel insurance, which The Company does not consider sufficient cover for international travel.
    6. Kindly check with the respective credit card companies in order to obtain the specific details of the cover.

    17. PASSPORTS, VISAS & HEALTH –

    1. It is the entirely the Client's duty to ensure that all passports and visas are current, valid, obtained on time, and will be valid for six months after return to home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained.

      Please check the requirements with The Company before travelling. The Company will endeavour to assist the Client but such assistance will be at the company'S discretion and the Client acknowledges that in doing so, The Company is not assuming any obligation or liability and the Client indemnifies the The Company against any consequences of non-compliance.

      It is the Client's duty to familiarise him/herself with the inherent dangers of and mental and/or physical condition required for the Proposed Travel Arrangements.

      Please note that all visitors to South Africa are required to have a minimum of three blank pages in their passport excluding the front and back cover to enable the entry visa to be issued. If there is insufficient space in the passport entry will be denied and the person is likely to be detained pending return to their country of origin.

      Please ensure that all passports are renewed.

      The client must ensure that the details supplied to the Travel Agent mirror those details shown on their passport for international travel and ID documents for local travel.

      If travelers intend to drive a rental car, they should obtain an international driving permit. The traveler must also be in possession of his/her local driving licence and produce this at the car rental check-in counter and credit card which the payment was made.

      Special requests must be made at the time of booking. The Company will endeavour to comply with the special requests, which will be for the cost of the traveler, but cannot guarantee that such requests will be met.

      MALARIA AND OTHER TROPICAL DISEASES: WARNING

      Certain parts covered by your itinerary are areas where there is a high-risk of malaria and other tropical diseases. We strongly recommend that the necessary precautions be taken in this regard and recommend that you check with your medical practitioner before departure or a medical practitioner well versed in tropical diseases immediately upon your arrival in Africa or any other tropical or sub-tropical destination. If you have not done so prior to departure, it is imperative you do so upon your return.

    18. Complaints

    The Client agrees that he/she will at all times comply with the Company´s or other requirements in regard to his/her conduct and he/she will not in any way constitute a nuisance to any other passenger on the tour.

    1. In the event that you have any reason to complain, or experience any problems with your holiday, you must immediately inform The Company of the services in question. Any verbal notification must be put in writing and given to The Company as soon as possible.
    2. Whilst every effort will be made by The Company to resolve your complaint to your satisfaction it is specifically recorded that The Company in no way accepts liability for any claim that you may have in respect of your complaint.

    19. General Information

    1. Renovations: Please be aware that hotels undergo renovations from time to time. Hotels take all possible steps to limit disruption to their guests. We will not entertain complaints or requests for refunds if a hotel is carrying out renovations whilst a guest is resident. If we are specifically advised of renovation work, dates may be provided, but it is important to remember that these are subject to change and we are not always notified.
    2. Refunds and unused Services: No refunds will be made for any unused services.
    3. The Company shall not be bound by any representation, warranty, promise or the like not recorded herein or agreed to in writing. No representation, term, warranty or condition expressed or implied shall be considered to be or have been made or agreed or implied by reference to any other writing, advertisement or conversation.
    4. No indulgence, which The Company may grant to any party, shall constitute a waiver of any of the rights of the Company who shall not thereby be precluded from exercising any rights against the customer and/or the traveler which may have arisen in the past of which might arise in the future.

    20. LAW & JURISDICTION

    1. South African law and the jurisdiction of South African courts will govern the relationship between the Client and The Company. The Company shall be entitled to institute any legal proceedings arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of Section 28 of the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction.

    21. CONDUCT

    1. The Client agrees that he/she will at all times comply with the company's or other requirements in regard to his/her conduct and he/she will not in any way constitute a nuisance to any other passenger on the tour.

    22. e-TICKETING

    1. The Client must be ready to show their identity document and possibly their credit card at the check-in counter of the airline concerned. This will apply to all members of a travelling party and for EACH MINOR.

    23. INTERNET BOOKINGS

    1. If the Client requests or instructs the The Company to do bookings via the Internet, the Client irrevocably authorises the The Company to do the following on its behalf (1) make any selections of and for the Proposed Travel Arrangements (2) make payments and (3) accept booking conditions.

    24. LEGAL FEES

    1. The Client will be liable for all legal fees on an attorney and own client scale in the event that The Company has to engage a lawyer to enforce any of its rights or otherwise.

    25. CONFIDENTIALITY

    1. Subject to statutory constraints or compliance with an order of court, The Company undertakes to deal with all Client information of a personal nature on a strictly confidential basis.

      ENTIRE CONTRACT - The Conditions constitute the entire terms of the relationship between the parties. There exist no other terms, conditions, warranties, representations, guarantees, promises, undertaking or inducements of any nature whatsoever (whether verbal, written or electronic) regulating the relationship and the Client acknowledges that he/she has not relied on any matter or thing stated on behalf of The Company or otherwise that is not included herein.

      In terms of Section 11 (3) of the ECT (Electronic Communications and Transaction Act 25 of 2002) and the Common Law of Contract, these terms are valid and binding.